Club & Ball Trader FAQ

  1. How do I get Paid? RBG offers 4 payment options:
    Store Credit W/Bonus: Paid directly to your RockBottomGolf (RBG) account
    PayPal/Venmo: Paid to your PayPal/Venmo account (Verified at time of Checkout)
    Refund Against Previous Order: You will receive a refund of a previous Rock Bottom Golf order (within the last 30 days) in the amount of your Trade-In. NOTE: you must place you order on Rock Bottom Golf first, before you can complete a Trade-In refund against this order.
    Check: Sent to your billing address on RBG account. *Note $3.00 fee will be taken from trade in total.
  2. How do I use Store Credit? - Ensure that you are logged into your account at Rock Bottom Golf. NOTE: Use the same email address where you received your Trade-In notification(s).
    - Shop and add items to your cart at Rock Bottom Golf.
    - When you are finished shopping, continue to Checkout.
    - Store Credit is automatically applied during Checkout in the payment step (Step 4). NOTE: If you do not wish to use Store Credit, uncheck the "Apply" box and enter an alternate payment method.
  3. Does Dexterity Matter? No. Unlike some competitors we offer the best price regardless of dexterity.
  4. Do I need to include Headcover/Tools/Accessories? To provide our customers with some extra cash for their trade-in’s we offer additional money for Headcovers. If you select to include Headcover at time of trade-in yes, you need to include.
    *Otherwise we will remove additional amount from trade-in total prior to payout. If not selecting to send in with headcover, simply process as normal without headcover option and send in less the headcover/tools.
    **Note any clubs traded in as NEW condition, MUST contain all accessories or will be downgraded to USED condition and payout adjusted as such.
  5. Can I change the method of payment? Unfortunately we are not able to change the method of payment selected at checkout once the trade-in has been approved and reimbursement has been issued in form of store credit, check, or PayPal payment. If you decide you need to change the method of reimbursement and your trade is still pending please notify us immediately at support@rockbottomgolf.com or call us at 877-540-GOLF and one of our customer service specialists will make every attempt to accommodate your request.
  6. When will my trade in be processed? Who do I contact if any questions? RockBottomGolf will process payments within 48 business hours of receiving trade-in at our facility and are issued in US currency. You will receive email confirmation once payment has been issued. If you select to be paid by Store Credit w/Bonus or PayPal you should see payment on accounts within 24 business hours of that email confirming payment processed. If select to be paid by check, please allow 5-7 business days for delivery. Other inquiries please email support@rockbottomgolf.com.
    *Business hours consist of M-F excluding observed holidays
  7. Trade-In Promotions Trade bonuses cannot be used toward current model year FootJoy, PING, or Titleist items. Promotions are only valid during timeframe indicated; we cannot apply them to past orders or trade-in’s.
  8. Trade-In Rewards RockBottomGolf Rewards Points will be awarded for any paid/credited trade-in at a value of 1 point for every $1 of trade-in value. Rewards will be credited to your account when you trade-in is paid/credited. RockBottomGolf reserves the right to adjust rewards points if the value of the clubs received are adjusted in any way.
  9. Where do you get the trade-in values? To ensure our customers are getting best pricing we continuously bounce pricing off industry best price books as well as our competitor trade in values.
    *All prices/bonus promotions are subject to change at any time and cannot be matched to prior pricing/bonus promotions.
    **RBG reserves the right to notify customers of errant value(s) due to database errors and will return the item(s) at no cost to customer.
  10. What if I change my mind and want item returned to me? Due to our processing speed we are unable to guarantee we can return any clubs that are sent for trade-in.
  11. What type of iron set make up’s do you accept? All iron sets must include five, six, seven, or eight sequential irons. NOTE: Iron set must have at least five consecutive pieces including the 6 iron and PW (pitching wedge). Iron sets that do not have the minimum 6-PW configuration will not be accepted. All irons in a set, must have matching head models, shaft models, flexes, and dexterity for an iron set to receive full offer price. If they do not, you will receive a quote categorized as damaged; the final amount may vary and is at the sole discretion of Rock Bottom Golf after inspection has taken place. Please note a set returned with non-matching items may delay payment.
  12. What if the item I trade-in differs from what I selected during trade-in? If upon inspection, your item(s) do not match the item(s) on your trade-in order (IE wrong model selected) the trade-in value will change accordingly, as will any applicable trade-in premium. RBG will contact you via email within 48 business hours upon receiving trade-in at our facility with a revised offer.
    *Note payments will be delayed if this occurs.
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  13. What if my clubs are personalized? We welcome personalized item(s); however, RBG has sole discretion at the time of receiving to determine if trade-in acceptable at original quoted value. If deemed unacceptable, RBG will notify you within 48 business hours of receiving, and provide revised offer; RBG will work with you on amicable solution for personalized items.
    *Note payments will be delayed if this occurs.
  14. What is a revised offer? A revised offer is any offer made by RBG to customer where upon receiving customers trade-in item(s) RBG determines item(s) received does not match customers input at time of trade-in completion. In cases where revised offer is made, original item(s) quote is rescinded immediately.
    *Note payments will be delayed if this occurs.
  15. Do you provide shipping labels for trade-in’s? Yes, if your cart total is greater than $99.99  you will be provided a UPS Shipping label free of charge at the time of checkout. If your cart total is under $99.99 you will be provided a UPS Shipping label at the time of checkout and we will deduct $9.99 from your cart total.
    *Note : Label must be used within 5 days of printing or will be voided and trade in price/premiums from original quote may not be honored.
  16. Can I get a second return shipping label for my trade-in? No, we cannot provide a second label.
  17. I have many items to trade-in. Will you send me a large box? No, we are unable to provide packaging materials. If you have multiple items, please pack sufficiently in a box large enough to accommodate your items. You can typically purchase appropriate sized boxes and packing materials at any office supply store.
  18. What if my trade-in is lost/damaged in transit to RBG facility? Upon receipt we will alert you to loss/damage exception. If lost, we will review directly with UPS (our carrier) and if confirmed lost in their possession we will issue payment at quoted price. If UPS shows no scans in their system, we will treat as non-processed trade-in shipping label and issue no payment. If damaged upon delivery, we will review packaging and ensure sufficient packaging upon shipment from customer. If deemed sufficient we will process payment at quoted price. If insufficient we will alert you with revised offer.
    *Note payments will be delayed if this occurs.
  19. Is there a quantity limit? While We welcomes all trades, we ask those customers with larger quantity trades please contact us directly at support@rockbottomgolf.com so we can work directly with customer.
    *Rock Bottom Golf (RBG) holds sole discretion on acceptance of large quantity trade-ins.
    **If sent and not accepted we will alert customer to the fact and work with customer to return product at customers expense.
  20. What if my trade-in fails? If your trade-in does not meet our acceptance criteria we will contact you within 48 business hours of receiving at our facility and offer one of the following solutions:
    1. Return of the product to you – you are responsible for return shipping charges and must contact us with payment info. Return shipments will be sent via UPS Ground at rates below.
        Base Charge Add On
      Single Club $8.99 $0.99
      Iron Sets $14.99 $6.99
    2. Disposal of the item if of no value and you agree to its disposal.
    3. Offer proposed repair price. We will attempt to repair the club if you agree to the price of the repair and authorize us to complete the repair. We will deduct the repair charges from the initial trade in allowance, and process the trade in at that time. *Note payments will be delayed if this occurs.